Leaa Health Privacy Policy

Effective Date: JUN .17 .2024

At Leaa Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile applications, and in-home healthcare services. By using our services, you consent to the practices described in this policy.

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1. Information We Collect

We collect information in the following ways:

a. Personal Information

When you register, book a service, or contact us, we may collect:
• Full name
• Contact information (email, phone number, address)
• Date of birth
• Health-related information (symptoms, medical history, prescriptions)
• Insurance status (if applicable)

b. Payment Information

We may collect billing information, including credit/debit card details, for service payment purposes.

c. Usage Data

We collect website and app usage data through cookies, analytics tools, and third-party services to improve our user experience. This may include:
• IP address
• Browser type
• Pages visited
• Date/time of access

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2. How We Use Your Information

We use the information collected to:
• Schedule and provide in-home or telehealth medical services
• Communicate with you regarding appointments, test results, or follow-up care
• Improve our services, technology, and customer experience
• Process payments and send receipts
• Comply with legal, regulatory, and clinical documentation requirements

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3. Sharing Your Information

We may share your information with:
• Licensed medical providers and staff within the Leaa network
• Third-party service partners for payment processing, logistics, or technology integration
• Government agencies or insurance companies if required by law
• Public health authorities when legally obligated (e.g., infectious disease reporting)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Opt-in Message:
Thank you for opting into SMS messages from LEAA. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary

Opt-Out Message:
Thank you for opting out of SMS messages from LEAA. You will not receive any further SMS communications. To opt back in at any time, reply START.

Help Message:
Thank you for contacting LEAA. For immediate assistance, please call 929-810-0370 or visit www.leaa.io . Message and data rates may apply.

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4. Data Security

We implement physical, technical, and administrative safeguards to protect your data. All sensitive health data is transmitted and stored using HIPAA-compliant protocols. However, no system can guarantee 100% security.

Security & Trust Infrastructure

• Provider onboarding secured via Plaid (bank-level identity verification)
• HIPAA-compliant platform & EMR
• Ratings, reviews, and real-time tracking for full transparency

5. Your Rights

You have the right to:
• Access the personal information we hold about you
• Request corrections to your data
• Request deletion of your data (subject to medical record retention laws)
• Opt out of marketing communications

To exercise any of these rights, contact us at privacy@leaa.io.

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6. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental or guardian consent.

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7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance site performance and analyze usage. You may disable cookies in your browser settings, though this may affect functionality.

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8. Third-Party Links
Our website may contain links to other sites. Leaa Health is not responsible for the privacy practices or content of these external websites.

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9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the revised version will be posted on this page with an updated effective date.

Terms and Conditions: (and renumber the ones after)

Types of SMS Communications:
If you have consented to receive text messages from LEAA (US) Inc., you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers

(if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from LEAA at any time."

Example: “Hello, just a follow up to see how you're feeling and to see if you want us to call of follow up with your treatment."

Example: “Hello, please see attached your invoice for your medical visit."
Example: “ Hi [First Name], this is [Your Name] from Leaa Health! We’d love to welcome you back — for a limited time, enjoy a XX% rebate on your next basic house call. Convenient care at home when you need it: Telehealth, lab tests, IV therapy & more. Book today at leaa.io or call us at [phone number]. Hurry — offer ends soon!"

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10. Contact Us
If you have questions about this Privacy Policy, please contact:

Leadership

 

Eli Ofel, Founder & CEO
• Founder of Leaa Health (concierge medical platform with $21M revenue in 3 years)
• 7+ years of success in digital health scaling
• Visionary behind automated healthcare delivery models post-COVID